Our Policy

Lead time and shipping policy

Once the preproduction proof is approved, it usually takes 10 business days before the order is ready to ship. All orders include ground shipping at no extra charge. Delivery dates are not guaranteed, and best efforts will be used to meet Customer’s requested delivery date, but failure to do so is not deemed to be a breach of the Purchase Order.

Rush service is available at an additional charge. When rush service is selected, we will do everything to get the order to you on time. That includes shiping the order to you via UPS/FedEx express mail free of charge. Rush service lead time is minimum 7 business days.

International shipping and customs: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the Customer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing.

Cancellation and Return Policy

Orders may be cancelled only prior to approval of pre-production proof. At the time of pre-production proof is approved, no further changes may be made, and the order is deemed to be final, and full payment is due at that time.

Color Matching

We do our best to match the colors as they are specified. The color identified with a number followed by the letter "C" from the Pantone® Formula Guide Solid Coated palette will be what is printed. While all reasonable efforts are made to match colors and materials, the labels will be as printed and forwarded to Customer. The color shade may vary due to material surfaces type and other factors, but shall be deemed to be full conforming if the product is substantially as depicted in the print copy approved by Customer.

Samples

Samples may be forwarded on request, but are not guaranteed to be on the same material as the final product, and any goods that differ from samples shall be deemed to be fully conforming if the label as preapproved by Customer is as depicted in the pre-approval print copy.

Copyrighted and Trademarked Materials

Customer consents to Bowtie Promotions use of any copyrighted or trademarked materials forwarded by Customer, for the purposes of the Purchase Order.

Warranty

Most products that we carry are covered by at least one year manufacturer warranty. Some products offer longer warranty periods; please check each product for warranty information. The warranty covers only manufacturer defects. Physically abused/damaged items are not covered by the warranty and shall not be replaced.

_{Pantone is a registered trademark of Pantone Incorporated}